Privacy policy

Privacy Policy

Last updated: October 2026 Store: elsiqo | Website: elsiqo.com

Introduction

elsiqo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our customer support. By using our services, you consent to the practices described in this policy, in compliance with US federal and state privacy laws including the California Consumer Privacy Act (CCPA).

Information We Collect

We collect personal information that you voluntarily provide to us, and information collected automatically:

  • Information you provide: name, email address, phone number, shipping/billing address, payment details, order history, account credentials, and messages sent to our support team.
  • Automatically collected information: device type, browser type, IP address, pages visited, browsing behavior, and referring URLs (via cookies and similar technologies).
  • Payment information is processed securely through Shopify Payments. We do not store full credit card details on our servers.

How We Use Your Information

We use your personal information for the following purposes:

  • To process, fulfill, and track your orders and returns
  • To communicate with you about your order, shipping updates, and customer support inquiries
  • To send promotional emails, newsletters, and special offers (you may opt out at any time)
  • To improve our website, products, and customer experience
  • To detect and prevent fraud, unauthorized transactions, and other security risks
  • To comply with legal obligations and enforce our Terms of Service

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:

  • Service providers: Shopify, payment processors, shipping carriers, and IT service providers who assist in operating our business
  • Legal requirements: When required by law, subpoena, or government request, or to protect our rights, property, and safety
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and tax requirements, resolve disputes, and enforce our agreements. Order and transaction records are retained for at least 7 years as required by US tax regulations.

Your Rights

You have the right to:

  • Access, correct, or update your personal information by contacting us
  • Request deletion of your personal data, subject to legal retention requirements
  • Opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails
  • Lodge a complaint with your local data protection authority if you believe we have violated your privacy rights

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

For privacy-related inquiries or to exercise your rights, contact us at: Email: EthanLarsondhh@outlook.com Address: 5350 Fay Blvd, Cocoa, FL 32927, United States Operator: Terry Gerling