Refund policy

Return and Refund Policy

Last updated: October 2026 Store: elsiqo | Website: elsiqo.com

Introduction

At elsiqo, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund in accordance with the terms below. This policy applies to all customers in the United States and the United Kingdom, and aligns with Shopify platform requirements and US consumer protection regulations.

Eligibility for Returns

  • You may submit a return request within 30 calendar days of the date you receive your order.
  • Returned items must be unused, unworn, unwashed, and in their original packaging with all tags and labels attached.
  • Valid proof of purchase (order number, confirmation email, or receipt) is required for all return requests.
  • The following items are not eligible for return: final sale items, personalized/customized products, intimate apparel, hygiene goods, and digital gift cards.

Return Process

  1. Contact our customer support team at EthanLarsondhh@outlook.com with your order number and reason for return.
  2. Our team will review your request within 2 business days and provide you with a Return Authorization (RA) number and return shipping address.
  3. Package the items securely, include the RA number inside the package, and ship it back to us.
  4. Once we receive and inspect the returned items, we will process your refund or exchange.

Refunds

  • Approved refunds will be issued back to your original payment method.
  • Refund amounts will be processed within 3–7 business days after inspection of the returned item.
  • Please note that your bank or card issuer may take additional time to reflect the refund in your account, which is outside of our control.
  • Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product, or shipping damage).

Shipping Costs & Fees

  • Orders over $30 (USD) qualify for free standard shipping on all US and UK deliveries.
  • Customers are not responsible for any import taxes, duties, or customs fees for delivered orders. All charges are included in the final checkout price.
  • For returns due to customer preference (size, style change, etc.), the customer is responsible for return shipping costs.
  • For returns due to seller error, we will cover all return shipping costs and provide a prepaid shipping label.

Exchanges

Exchanges are available for the same item in a different size or color, subject to inventory availability. If the requested item is out of stock, we will issue a refund instead.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a free return, replacement, or full refund at our discretion.

Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us at: Email: EthanLarsondhh@outlook.com Address: 5350 Fay Blvd, Cocoa, FL 32927, United States