Shipping policy
Shipping Policy
Last updated: October 2026 Store: elsiqo | Website: elsiqo.com
Introduction
Thank you for shopping with elsiqo. This Shipping Policy outlines our order processing times, delivery estimates, shipping costs, and related terms for all orders placed through our website.
Order Processing Time
- All orders are processed and dispatched within 2–3 business days of payment confirmation.
- Orders placed after 2:00 PM EST will be processed the next business day.
- Orders are not shipped on weekends or US public holidays.
- During peak sales periods or promotional events, processing time may be extended by 1–2 business days.
Delivery Timeframes
After dispatch, estimated delivery times are as follows:
表格
| Destination | Standard Shipping |
|---|---|
| United States | 20–45 business days |
| United Kingdom | 20–45 business days |
- Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other factors outside our control.
- We are not responsible for delays caused by customs authorities in the destination country.
Shipping Rates & Free Shipping
- Standard shipping is free for all orders over $30 (USD) shipped to the United States and United Kingdom.
- For orders under $30, a flat rate shipping fee will be calculated and displayed at checkout.
- Expedited shipping options are not currently available.
Taxes & Duties
- Customers are not responsible for any import taxes, customs duties, or additional fees. All duties and taxes are included in the product price displayed at checkout.
- There are no hidden charges upon delivery.
Order Tracking
- Once your order has been shipped, you can request a tracking number by contacting our customer support at EthanLarsondhh@outlook.com.
- Please include your order number in your email, and we will reply with tracking information within 1 business day.
- Tracking updates may take 2–5 business days to appear on the carrier's website after dispatch.
Lost or Damaged Shipments
- If your order is confirmed lost in transit by the carrier, we will arrange a free reshipment of your order or issue a full refund at your option.
- If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged items and packaging. We will arrange a replacement, return, or refund.
- All claims for lost or damaged shipments must be submitted within 30 days of the estimated delivery date.
Undeliverable Orders
- It is your responsibility to provide a correct and complete shipping address.
- If an order is returned to us as undeliverable due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment. Additional shipping fees may apply.
Shipping Restrictions
- We currently ship to the United States and United Kingdom only.
- We do not ship to PO boxes, APO/FPO addresses, or US territories at this time.
Contact Us
For shipping-related questions, tracking requests, or issues with your delivery, reach out to us at: Email: EthanLarsondhh@outlook.com Address: 5350 Fay Blvd, Cocoa, FL 32927, United States